Frequently Asked Questions


General Questions

What does "REDD+" stand for?

We only offer carbon offset certificates from socially responsible REDD+ projects from Brazil.

Are carbon offset purchases tax deductible?

We are not a non-profit organization, therefore we're not able to provide a tax receipt for any carbon offset purchase.


You can make a donation to an NGO, which may be tax deductible in the country where you donate from.

Will my pivot tag get to me without any issues?

We use the Austrian Post and DHL for deliveries abroad. All of our tag shipments leave from Austria and take approximately 2-3 working days to arrive.

We will provide you with a tracking code so you can check the shipment process.


IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Why don't you accept my local currency?

We're working to implement new currencies as soon as possible.


Until then, you are still getting the most current exchange rate through our payment processor, Stripe.

I changed my mind. How can I cancel my carbon offset purchase?

It's fine if you changed your mind - please email us under help@pivot.earth within 14 days of your carbon offset purchase and we will refund the full amount to you.

When do you ship my pivot tag?

We fulfill tag shipments right after completing your carbon offset purchase confirmation within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays.


I can't find my car model.

We are sorry if